Samantha Hawkins, communications officer with Cobb County 911 in Marietta, Georgia, discusses the role of customer service in emergency dispatch, bias in the dispatch center, and what it's like to be a woman of color working in 911.
For Your Information:
Read Samantha's essays:
https://www.humanize911.com/post/being-the-coworker-you-d-want-to-work-with
https://www.911derwomen.com/blog/bigger-than-the-bias-being-a-person-of-color-in-911
Learn more about the care gap: https://aedrjournal.org/filling-the-care-gap-with-kate-jennings/
Learn more about 911der Women: https://aedrjournal.org/911der-women-with-sara-weston/

Raising Awareness of Rural Suicide Calls with Adrianne Miller

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.