Isabel talks with Bonni Stockman, the associate director of instructor services for IAED, and Jordan Sebresos, a senior instructional designer for Priority Dispatch. They discuss training needs in a dispatch center, the best methods for educating emergency dispatchers, and the qualities of a good instructor.
For Your Information:
Excited delirium: a condition that presents with psychomotor agitation, delirium, and sweating. It may include attempts at violence, unexpected strength, and very high body temperature.
Link to Jordan's emergency dispatcher training study (Part 1): https://aedrjournal.org/current-methods-and-factors-influencing-successful-training-of-emergency-dispatchers-in-emergency-communication-centers/
Resources for those interested in finding out more about becoming an instructor or trainer: http://www.emergencydispatch.org/CertInstructorTraining; https://learn.emergencydispatch.org/LEARN/Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org

Stroke of Genius with Chuck Gipson

“Dispatch in Depth” is the only podcast that delves into the why and how of emergency dispatch. Each episode we will talk with a different researcher about the work they’re doing to make emergency dispatch as safe and effective as possible worldwide. “Dispatch in Depth” is the official research podcast of the International Academies of Emergency Dispatch.