Isabel talks with Dr. Conrad Fivaz, the clinical director of Priority Solutions, and Gigi Marshall Knight, Emergency Communication Nurse System (ECNS) program administrator. They discuss the goals of secondary triage, the importance of studying low acuity calls, and how ECNS affects emergency dispatchers.For Your Information:Priority Solutions Inc™: http://www.prioritysolutionsinc.com/Ambulate: to walk or move aboutThe abstract for the ALPHA study mentioned by Isabel at REMSA (Regional Emergency Medical Services Authority): https://www.remsahealth.com/MedStar: http://www.medstar911.org/Likert scale: used for measuring customer satisfaction (https://www.simplypsychology.org/likert-scale.html)Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org