Digital Rapport®
Digital Rapport®
Jatinder Palaha
16 - Automation versus Personalisation
17 minutes Posted Oct 22, 2019 at 7:05 am.
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Today I'm going to be talking about automation versus that personalisation with your customers and clients.  

  • Some of the pros and cons. 
  • When to use what? 
  • How you can go about providing better service. 
  • How using automation and system can help you scale.
  • How you can go about mapping out your processes to then see which system best support your business model. 
  • And some customer support issues and how to resolve them