Digital Banking Podcast
Digital Banking Podcast
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Optimizing Member Experience in Digital Banking with Chad Ritchie
1 hour 2 minutes Posted Oct 4, 2024 at 4:00 pm.
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Show notes
In the latest episode of the Digital Banking Podcast, host Josh DeTar welcomed Chad Ritchie, CIO at Ventura County Credit Union, for an insightful discussion. Ritchie emphasized the importance of aligning technology strategies with member needs and outcomes rather than adopting new tech for its own sake. He highlighted how data control and innovation cycles are critical for credit unions to remain competitive and relevant in a rapidly evolving financial landscape. Ritchie elaborated on the ch...