Peter interviews Matt Bean from EMS Truck Repair in Miles City, Montana about running a family diesel repair and towing business. Matt explains how they added towing services out of necessity when their competitor stopped cooperating, and how it now feeds work into their shop while helping with capacity management. The conversation covers their approach to tracking technician utilization and efficiency, using daily reporting and quarterly performance bonuses to maintain 90-95% utilization rates. Matt emphasizes that utilization is management's responsibility, not the technician's, and discusses their cross-training approach to handle the variable demands of towing work. They also explore their new state apprenticeship program for developing diesel technicians, the challenges of working on modern equipment with proprietary software, and how AI is becoming a useful but limited tool in the industry. The discussion touches on the broader challenges facing the diesel repair industry, including technician shortages and the increasing complexity of modern trucks. (Summary written with the aid of AI)