Ji Su Hiatt Experience Designer at Capital One joins Gary Rozanc to discuss the difference between user experience design and service design and just how much visual designers need to embrace these disciplines. We also cover more in depth the different types of user research and how it’s used at Capital One, and discuss the role bootcamps such as the Iron Yard and Generally Assembly play in the role of user experience education. Finally, we talk about what makes a good user experience design portfolio.