The fear is that technology will take over jobs, in some cases that is true.

At the front end of a practice, there isn't enough time in the day to:

     A: Identify every opportunity that exists, both internally and externally. 

     B: Prioritize tasks based on level of importance.

     C: Manage recall to the full potential and to clearly see who needs to be contacted.

The list can go on...technology on the front end only enhances the teams ability to ultimately bring patients in and back to the practice. You may argue your system is full proof. But, if your system does not include modern-day software. You're losing opportunity.