Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you: <a href= "https://www.docsites.com/landing-pages/ddb/">https://www.docsites.com/landing-pages/ddb/</a> In this episode, we explore the idea that complaints are a gift rather than a curse! We discuss how listening to complaints can provide valuable insights and opportunities for improvement in your dental practice. We emphasize the importance of actively listening to trends in complaints, identifying common issues, and taking proactive steps to address them. We also highlight how making patients feel important by knowing them by name and acknowledging their feedback can significantly impact patient satisfaction and loyalty.  Listen in for more actionable tips on receiving feedback in your practice and how to shine a positive light on this valuable information!

Maximizing Acceptance with Active Listening: The Key to Treatment Acceptance

Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. 

Enjoy the fun, laid-back vibe as things get real.

Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of "hands-on" experience.