Most organizations think they have a capacity problem. They usually don't. What they have is a work-in-progress problem. And those two things call for very different solutions. In this episode, Peter Maddison and Dave Sharrock dig into one of the most persistent headaches in organizational management: capacity tracking. Why does the instinct to measure utilization backfire? Why does loading people up to 100% actually slow things down? And what should leaders be asking instead? The conversatio...