Success and fulfillment in life is dependent on the quality of the conversations we have. The concept of Conversational intelligence (C-IQ) is a new concept which our guest on this episode is a certified coach of. Douglas Leonard, shares from his over 25 years experience of helping leaders create healthy cultures and conditions for their organizations. Doug has done this in over 20 countries and in various types of organizations. As a certified C-IQ coach and trainer, he provides insight into the concept, shares practical ways of developing this critical skill.