In this episode, we focus on customer care and loyalty in our fixed operations with Mike Vogel of Automotive Service Manager Coaching.Mike Vogel's career spans over 35 years. He has held positions as Prep Manager, Service Advisor, Service Manager/Director, Fixed Operations Director, and Corporate Fixed Operations Director. He offers Automotive Service Manager Coaching and consulting for Fixed Ops Vendors such as UpdatePromise, TraXtion, and RepairPal.Automotive News:Tesla Recallshttps://www.nbcnews.com/business/autos/tesla-recall-1-million-vehicles-automatic-windows-might-exert-excessiv-rcna48909EV Charging Stationshttps://www.msn.com/en-us/money/markets/all-50-states-get-green-light-to-build-ev-charging-stations-covering-75000-miles-of-highways/ar-AA12iOgrNew York Bans ICEhttps://www.caranddriver.com/news/a41468778/new-york-state-gas-car-ban-2035/New Car Saleshttps://www.thedetroitbureau.com/2022/09/automakers-expect-to-enjoy-positive-results-in-september/#:~:text=Overall%20sales%20are%20expected%20to,1.5%20million%20units%20from%202021Cybertruckhttps://www.motortrend.com/news/elon-musk-tesla-cybertruck-float-water-claim-twitter/Blog Posthttps://dealertalk.io/converting-more-web-visits/---Get more leads with our vendor partner foureyes.iohttps://lps.foureyes.io/free-trial?feac=ALL6TTCreate a better online experience for your service customers with our vendor partner FIXED OPS DIGITAL.https://www.fixedopsdigital.com/online-marketing-solutions-for-your-fixed-operations-department/?utm_source=dtvms&utm_medium=referral&utm_campaign=partnershipDeliver a more personalized experience for your leads and customers with our vendor partner Covideo.https://www.covideo.com/codirect/?utm_source=dealer-talk&utm_medium=referral&utm_campaign=autoSpeed up your lead response time with our vendor partner Calldrip.https://www.calldrip.com/dtvms?hs_preview=xxAwWwPb-72725455961Convert more website visits with our vendor partner RunMyLease.https://www.runmylease.com/lead-generation-tools.htmlHighlights:Connect: Mike Vogel https://www.linkedin.com/in/mike-vogel-5b342823 [email protected]--- Send in a voice message: https://podcasters.spotify.com/pod/show/dealer-talk/messageSupport this podcast: https://podcasters.spotify.com/pod/show/dealer-talk/support