In this episode, Jess Carter sits down with Nicola Smith, senior AI advisor at Southwest Airlines, to explore how organizations can operationalize AI strategically and build a workforce ready for the future. Nicola shares her insights on AI literacy, human-centered design, and creating a mindset of abundance that empowers employees rather than creating fear.    In this episode, you'll learn: How to develop an enterprise AI strategy that works across departments The importance of building AI literacy programs How AI can enhance creativity, innovation, and decision-making   Things to listen for:

Introduction to the episode with Nicola Smith

Building enterprise and departmental AI strategies

Bottom-up innovation and employee-driven AI use cases

Adoption through AI literacy programs

Combating fear and cultivating a mindset of abundance

Storytelling and transparency in AI-driven organizations