Dr Anuradha S Iyer is a Business Excellence practitioner, Corporate Trainer and Communications expert with 24 years experience in Steel Authority of India Limited's Durgapur Steel Plant, with many professional accomplishments to her credit. A PhD in English and University rank holder in English and French, she is now a freelance trainer as well as entrepreneur, with her own line of homemade cosmetic products. A thorough optimist, her first love is singing with travelling coming a close second. Besides being an avid reader, she is also a Business Excellence and HR assessor for CII. She can be reached at [email protected]