Tom and Jim go down memory lane discussing how they started in the contact center&nbsp;industry, what they learned on the way, and where they are now. They touch on the importance of coaching, connection, and... keeping your car keys close.
Being in the contact center space for 30 years, Jim Farnsworth is a customer executive and thought leader with a range of experience creating, selling, improving and delivering complex business service solutions.&nbsp;
 
Connect with Jim &gt; https://www.linkedin.com/in/jifarnsworth/&nbsp;
Learn more about our CX Strategy &gt; https://vimeo.com/644146635&nbsp;

"bait and switch" - with Rosa Romaine, Chief Operations Officer at leadPops, Inc.

The CX Solution Source network includes a diverse range of options for our clients, fully vetted, and personally matched to deliver excellent experiences and business outcomes. 

The partner spotlight is about highlighting what you need to know to find your "best fit" contact center, outsourcing partner. We sit down with the experts and ask the big questions about available locations, specialties, and various work cultures, and consumer details.