We are excited to welcome one of Canada's first customer experience experts Marc Gordon! We will be discussing the importance of viewing customer experience as a human process rather than just a business process, and Marc shares his unique perspective on customer experience, emphasizing authenticity and the need for companies to communicate effectively with their customers. The conversation also touches on the challenges businesses face in delivering exceptional customer service, the role of AI, and the significance of voice of the customer programs. Marc provides a compelling case study of a high-end restaurant that transformed its customer experience through innovative events, demonstrating the power of creativity in customer engagement.

Dont miss out on Marc on linkedin: https://www.linkedin.com/in/marcgordondotca/

And his website is: www.marcgordon.ca