Meet Diane, probably one of the greatest CX Celebrities we have in our time, and listen as we take her trough our question challenge!

With over 25 years of customer experience, sales and marketing leadership, Diane is the Founder and Chief Experience Officer of Experience Catalysts, a consulting and training firm that helps CX executives develop and grow customer and associate engagement programs. She is also a Certified Customer Experience Professional (CCXP) and a past CEO and Emeritus Chair of the Customer Experience Professionals Association (CXPA), a global non-profit organization that advances the CX field.

You will find Diane on Linkedin here: https://www.linkedin.com/in/dianemagers/