Gareth Richards is the co-founder and CEO of Help With My Visa!  In this edition of the podcast, Gareth explains what travelers are looking for when applying for visas, how agencies supplying these documents can prove their own CX, and what the post-vaccine environment will mean for travel-focused firms like his own.  <a href= "https://www.linkedin.com/in/garethrichards0103/">https://www.linkedin.com/in/garethrichards0103/</a> <a href= "https://helpwithmyvisa.com/">https://helpwithmyvisa.com/</a>

Greg Murphy - Instanda - CX And Insurance In The Cloud

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.