Sure is a Guernsey-based telecoms firm with a 125-year heritage. Charlotte Dunsterville is the Chief Consumer Officer and therefore leads all consumer engagement - including sales and customer service. Sure has a focus on telecoms for islands - from the Channel Islands down to the South Atlantic. In the podcast, Charlotte talks about managing B2B and B2C processes together and how to blend sales targets with customer service. <a href= "https://www.linkedin.com/in/charlottedunsterville/">https://www.linkedin.com/in/charlottedunsterville/</a> <a href= "https://business.sure.com/about/">https://business.sure.com/about/</a>

Tom Doran - Bupa - WFH CX Strategy Before And After Covid

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.