Special Edition of the CX Files focused on the recent violence in South Africa. What will it mean for BPO and continued confidence in South Africa?   Peter Ryan Principal at Ryan Strategic Advisory <a href= "https://www.linkedin.com/in/peter-ryan-montreal/">https://www.linkedin.com/in/peter-ryan-montreal/</a>   Mark Essey CEO, Capability BPO <a href= "https://www.linkedin.com/in/markessey/">https://www.linkedin.com/in/markessey/</a>   Stephen Loynd Founder and Principal at TrendzOwl <a href= "https://www.linkedin.com/in/stephenloynd/">https://www.linkedin.com/in/stephenloynd/</a>   Dave Rumble  Co-founder, The Knowledge Group <a href= "https://www.linkedin.com/in/david-rumble-4a4a09b/">https://www.linkedin.com/in/david-rumble-4a4a09b/</a>

Richard Farrand - Conduent - Designing And Transforming For Great CX

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.