Lian Rowlands is the director of partnerships at Conversations by Ami. She is based near Swindon in the UK. Ami is a chatbot that has helped millions of customers, but chatbots have a bad reputation. How can it be improved? <a href= "https://www.linkedin.com/in/lian-rowlands-a26119/">https://www.linkedin.com/in/lian-rowlands-a26119/</a> <a href= "https://www.meetami.ai/">https://www.meetami.ai/</a>

Numrah Irfan - WatServ - Building Back Better With The Cloud

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.