Mark Hillary, from CX Files, published a new book this week (WFH: Securing The Future For Your Organization) co-authored with Andrew McNeile, the CCO of Thinscale Technology in Dublin, Ireland. Shelli Ryan, founder and CEO of Adhoc Communications in Las Vegas, Nevada, contributed the foreword. In this CX Files Mark talks to Andrew and Shelli about the book and WFH in the post-pandemic environment. <a href= "http://j.mp/wfhbook2021">http://j.mp/wfhbook2021</a> <a href= "https://www.thinscale.com/">https://www.thinscale.com/</a> <a href= "https://adhoccr.com/">https://adhoccr.com/</a> <a href= "https://www.linkedin.com/in/shelliryan/">https://www.linkedin.com/in/shelliryan/</a> <a href= "https://www.linkedin.com/in/amcneile/">https://www.linkedin.com/in/amcneile/</a>

Miya Knights - Retail And CX In The Post-Pandemic Next Normal

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.