Simon Dillsworth is the UK Managing Director of Davies Consulting (Davies Group acquired Ember Group - you may have heard Simon a year ago on this podcast when he was with Ember). In this episode, Simon talks about Intelligent Automation (IA) and Digital Transformation - especially in the post-Covid era. What is IA and how can it be used to improve customer loyalty? <a href= "https://www.linkedin.com/in/simon-dillsworth-sd/">https://www.linkedin.com/in/simon-dillsworth-sd/</a> <a href= "https://davies-group.com/">https://davies-group.com/</a>

Peter Ryan : Ryan Strategic Advisory : Front Office BPO Omnibus Survey 2021 Results

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.