The Ryan Strategic Advisory annual BPO survey will be published next month - featuring the most desirable global BPO locations. In this preview Peter Ryan talks to Lian Rowlands from Conversations by Ami (UK), Dave Rumble from The Knowledge Group (UK), and CX analyst Jesús Hoyos (USA) on what makes a great post-Covid BPO destination. <a href= "https://www.linkedin.com/in/lian-rowlands-a26119/">https://www.linkedin.com/in/lian-rowlands-a26119/</a> <a href= "https://www.meetami.ai/">https://www.meetami.ai/</a> <a href= "https://www.linkedin.com/in/jesushoyos/">https://www.linkedin.com/in/jesushoyos/</a> <a href= "http://cx2advisory.com">http://cx2advisory.com </a> <a href= "https://www.linkedin.com/in/david-rumble-4a4a09b/">https://www.linkedin.com/in/david-rumble-4a4a09b/</a> <a href= "https://www.linkedin.com/company/welovetoknow/about/">https://www.linkedin.com/company/welovetoknow/about/</a>

Rick Denton - EX4CX - 2020 The Year (NOT) Everything Changed For CX

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.