Stuart Ravens founded Corax Insights in London at the start of 2021, but he has a long history as an industry analyst (Navigant and Ovum) focused on energy and utilities. In this episode of the podcast, Stuart talks about the transition to renewable energy and the relationship between energy companies and their customers - do energy companies even think about the customer experience at all? <a href= "https://www.linkedin.com/in/stuartravens/">https://www.linkedin.com/in/stuartravens/</a> <a href= "https://www.coraxinsights.com/">https://www.coraxinsights.com/</a>

Randy Arellano : Auxillium : Can Smaller Companies Also Outsource Their CX?

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.