Show notes
Ted Nardin and Brian Kearney founded research and advisory firm 5th Talent and are based in the US. During the Covid-19 pandemic they asked 4,000 contact center agents about their WFH experience. Now they are back with new research focused on what CX leaders have learned and need to know about WFH.
https://www.5thtalent.com/work-at-home-study-november-2020
https://www.5thtalent.com/post/what-leaders-should-know-about-work-at-home-fatigue
https://www.linkedin.com/in/briankearney-meaningfulwork/