Ahmed Refky is CEO of Raya Contact Center, based in Cairo, Egypt. In this edition we look at CX in Egypt and how the region has recovered from the Egyptian Revolution almost a decade ago. <a href= "https://www.linkedin.com/in/ahmedrefky/">https://www.linkedin.com/in/ahmedrefky/</a> https://rayacc.com/

Scott Newman - Transparent BPO - Multisourcing And The New Normal For BPO In 2021

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.