In this episode we will hear from two BPO leaders focused on how the Philippines is recovering from the Covid-19 pandemic. <a href= "https://www.linkedin.com/in/don-berryman/">Don Berryman</a> is the Executive Vice President and Chief Commercial Officer of <a href= "http://transcom.com/">Transcom</a> North America. <a href= "https://www.linkedin.com/in/mike-lytle/">Mike Lytle</a>, is the COO of <a href= "https://teleperformance.com/">Teleperformance</a> in the Philippines  https://www.linkedin.com/in/mike-lytle/ https://teleperformance.com/ https://www.linkedin.com/in/don-berryman/ http://transcom.com/ https://www.linkedin.com/pulse/can-india-philippines-still-lead-global-bpo-when-wfh-hillary-em-/ https://www.intelligentsourcing.net/how-has-the-pandemic-affected-contact-centres-in-the-philippines/

Anny Serrano (OneStar Solutions) and Jason Heil (Redial BPO) - BPO On The Border In Mexico

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.