Something new - just Mark Hillary alone this week. It's an experiment, but next week will be the usual interview format... Mark explores how the CX industry has managed to innovate and adapt to the new normal after Covid-19, but so many other industries are struggling. What can they learn from CX? <a href= "https://www.linkedin.com/in/markhillary/">https://www.linkedin.com/in/markhillary/</a> <a href= "https://www.carnabysp.com/">https://www.carnabysp.com/</a>

Peter Ryan - Ryan Strategic Advisory - WFH, GigCX And Looking Ahead To CX in 2021

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.