Show notes
Are you remote-friendly or remote-first? What's the difference? Trust and transparency to start with. Zoom Happy Hours are not going to make a difference if you don't build a culture that embraces everyone in your distributed team and measure them by output - not hours at the desk.
5CA is almost 100% WFH - all the agents are WAHA. Their B2B sales head Marcel Stroop talks to CX Files about how you can embrace remote working and how it can improve CX.