The CX Files episode for July 10 with Dr Julian Raabe of McKinsey will appear in your podcast app on Monday July 13. Sorry for the delay, but it will be with you soon! <a href="https://www.mckinsey.com/">www.mckinsey.com</a> <a href= "https://www.linkedin.com/in/dr-julian-raabe/">www.linkedin.com/in/dr-julian-raabe</a>

Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.