Stephen Loynd is the principal analyst at TrendzOwl based in Arlington, Virginia. Last March he was on this podcast and he predicted 18-24 months of business disruption from the Covid-19 pandemic. It looks like he was right, so CX Files caught up with him again to talk about the New Normal. <a href= "https://www.trendzowl.com/">www.trendzowl.com/</a> <a href= "https://www.linkedin.com/in/stephenloynd/">www.linkedin.com/in/stephenloynd/</a>

Brian Kearney & Ted Nardin - 5th Talent - We Asked 4000+ Agents What They Think Of WFH

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.