This week, Bryan is joined by Plow Networks' IT Helpdesk Team Lead Spencer Brown to discuss improving the IT helpdesk. Bryan asks Spencer to share what he thinks makes a great helpdesk, creative ways he's found to improve analysts' performance and efficiency, and how to keep the work fun interesting, and not too stressful. We hope you enjoy this week's episode.
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YouTube: https://www.youtube.com/watch?v=vYas2u57__M
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Aligning your IT provider’s story with your business’s story

Technology is an important aspect of most businesses today, but the industry itself comes with many nuances that make it hard to navigate for many. You don’t need to be an IT expert, though, to join Chief Operating Officer of Plow Networks Bryan Link as he cuts through the bull$hIT of the IT industry, through personal experiences and interviews with relevant business leaders. Each episode contains powerful insights and a few laughs that bring transparency and authenticity to a seemingly broken industry.