<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Andrew Rios: The Support ReportAndrew Rios is a Global Customer Support Leader.  He combines an energetic leadership style with a strong technical foundation and a deep understanding of Customer Experience/ Support and Engineering Operations.       Andrew believes every Support leaders should develop their own “Support Report”. Have a listen to understand what this is, and how to get started. It all begins with an email! <a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.