<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>From The Archives: Week 1 Topic: Empathy in Support    We round out this week’s topic with Ash Rhodes. How much weight should we place on empathy when we’re hiring for support? And Ash pulls some very funny faces (entirely for my benefit).<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

247: Fireside with Austin Emser

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.