<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 46 <a href='https://www.linkedin.com/in/ethan-walfish-042a855b/'>Ethan</a> and I discuss the relative merits of our favourite approaches to tagging support conversations. Neither of us is a fan of fluidity when it comes to this opportunity to carry Voice of Customer through into our organisations. Structure all the way!<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

From The Archives: 213: Knowledge Management with Simone Secci

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.