<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 45 Val discusses using a personality type such as <a href='https://quiz.gretchenrubin.com'>Gretchen Rubin’s Four Tendencies</a>  to help you pull a team together, and work with each other. Also, here’s <a href='https://valentinathoerner.com/101-things/'>101 things you didn’t know about Val</a>!<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

From The Archives: 191: The Perfect Support Email with Ethan Walfish

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.