<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>From The Archives: Specials: Fireside 13 Tadas Labudis comes on the show to talk about ticket tagging taxonomies and tactics! Then we wrap up the show but the conversation continued - so I’ve included the bonus tip, too!<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

From The Archives: 177: Fireside with Chris Taylor

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.