<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 39 Craig and I share similarly long tenures in Support - and may even have encountered each other in the wild at one point in the early 2000s! Today, we talk about the evolution of support channels.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

From The Archives: 171: Fireside with Sandra Thompson

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.