<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 31 Ash returns to tell me I’m wrong. I tell him he’s wrong. And then we have a very civilised discussion about the double-edged sword of getting your team to track their time. Should you or shouldn’t you?<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

232: Fireside with Ethan Walfish

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.