<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Week 81 Throwback: Process Improvement Ash and I talk about how a culture willing to accept feedback and examination is best placed to improve on the status quo.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

Throwback to Ep 103: Panel: Managing Change

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.