<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Week 78 Topic: Knowledge Management <a href='https://www.linkedin.com/in/tadaslabudis/'>Tadas Labudis</a> is the CEO and Founder of <a href='http://www.prodsight.com/'>Prodsight</a>. Today he returns to tell me about Prodsight’s own knowledge journey: from not believing he needed to document a product to embedding documentation in the product! Check out Tadas&apos; <a href='https://customersupportleaders.com/2021/02/19/175/'>previous fireside</a>, where he talks about tagging taxonomies for Support! <a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

215: Knowledge Management with Craig Stoss

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.