<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 18 Sharad Khandelwal, co-founder and CEO of <a href='http://www.apple.com/uk'>Sentisum</a>, joins the podcast today, to talk about accessing valuable insights in all those communications support teams have with their customers. Can AI ultimately solve this by doing the heavy lifting?<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

203: Fireside with Hannah Steiman

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.