<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Week 67 Topic: Managing Change <a href='http://www.linkedin.com/in/adela-bodor-671b4a96'>Adela Bodor</a> joins me for the first time, and from a space I’ve never ventured into beyond the building site: cement! Her organisation has undergone significant transformation over the last few years, and here she talks to me about the changing shape of support and different demands placed on her team. <a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

199: Managing Change with Josh Magsam

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.