<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Week 65 Topic: Support in the Business Josh and I settle on the idea that a Support team that generates revenue is effectively another product, and deserves similar investment and approach.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

191: The Perfect Support Email with Ethan Walfish

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.