<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Week 65 Topic: Support in the Business Greg joins me to talk about the role of Support in the business, and reminds me that a user guide is another form of support! <a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

187: Support in the Business with Doug Akers

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.