<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Week 64 Topic: Startup Support Nicole Jackson found that many startup founders cared a lot about their customers, and hit a lot of the same problems when it came to scaling. What experiences did they all have in common? Once you’ve listened to this episode, head over to her new podcast – <a href='https://supportnightschool.com/about/'>Support Night School</a>, and read up on her consultancy practice at <a href='https://www.solidsupportstrategy.com/'>Solid Support Strategy</a>.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

185: Startup Support with Diane Garcia

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.