<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Craig believes one of the challenges with support in a startup environment is that it often begins with people who have never done support before. Here we discuss stepping into that environment as the first support leader.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

183: Startup Support with Aurore Lanchart

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.