<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Specials: Fireside 13 <a href='https://www.linkedin.com/in/tadaslabudis/'>Tadas Labudis</a> is the CEO and Founder of <a href='http://www.prodsight.com/'>Prodsight</a> - a customer feedback intelligence platform. Tadas founded Prodsight in 2018 to help companies understand their customers and developed an AI-enabled platform that automatically tags support tickets, reviews, and other feedback. Along this journey, Tadas has helped hundreds of companies get insights from their support tickets, tagged thousands of tickets himself, and built systems to automate this laborious process. Tadas comes on the show to talk about ticket tagging taxonomies and tactics! Then we wrap up the show but the conversation continued - so I’ve included the bonus tip, too!<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

176: You’re the Host with Matt Dale

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.