<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/786260/open_sms">Send us a Text Message.</a>Week 50: Year in Review Just Charlotte this week! In a year where I started a new role, it’s also been interesting to explore careers in Support, and other folks’ leadership experiences.<a rel="payment" href="https://www.patreon.com/user?u=28654526">Support the Show.</a>

156: Year in Review: Metrics

Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.